At Himalayan Dry Fruit, customer satisfaction is our top priority. We take great care in sourcing, packing, and delivering premium-quality Himalayan dry fruits across Pakistan. This Refund & Return Policy explains the conditions under which returns or refunds may be accepted.

Eligibility for Returns

Due to the nature of food products, returns are accepted only under specific circumstances.

You may be eligible for a return or refund if:

  • You receive a damaged product

  • You receive an incorrect item

  • The product is expired or unfit for consumption at the time of delivery

Non-Returnable Items

For health and safety reasons, the following items are non-returnable:

  • Opened or used dry fruit packages

  • Products damaged due to improper storage after delivery

  • Products returned without original packaging

  • Change of mind after delivery (as food items)

This policy follows standard Pakistani e-commerce and food safety practices.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  1. Contact us within 3 days of delivery

  2. Provide clear photos or videos of the product and packaging

  3. Share your order number and contact details

Once verified, we will arrange a replacement or refund, depending on availability.

Refund Process & Timeline

  • Approved refunds are processed within 5–10 working days

  • Refunds are issued via:

    • Bank transfer (for prepaid orders)

    • Adjustment or replacement (for Cash on Delivery orders)

  • Shipping charges (if any) are non-refundable, unless the issue is from our side

Cash on Delivery (COD) Orders

For COD orders:

  • Refunds are provided through replacement or bank transfer

  • Customers must share valid bank details if a cash refund is approved

Repeated refusal of COD orders may result in order restrictions.

Failed Deliveries & Customer Responsibility

Customers are responsible for:

  • Providing correct delivery address and contact number

  • Being available to receive the order

Himalayan Dry Fruit is not responsible for failed deliveries due to incorrect information or customer unavailability.

How to File a Complaint

To report an issue or request a return/refund, contact us at:

Phone / WhatsApp: 0317-9163520
Email: info.himalayandryfruit@gmail.com

Address: Ali Chowk, Alamdar Road, Hyderabad, Skardu, 16100 Gilgit-Baltistan, Pakistan

Our support team is available Monday to Saturday, 9:00 AM – 8:00 PM.

Policy Updates

Himalayan Dry Fruit reserves the right to update this Refund & Return Policy at any time. Changes will be posted on this page and will take effect immediately.